Comply ArkComply Ark

    Legal

    Terms of Service

    Effective Date: June 10, 2026

    Effective Date: June 10, 2026

    1. AGREEMENT TO TERMS

    1.1 Parties

    These Terms of Service ("Terms") constitute a legally binding agreement between Comply Ark ("Company", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, having its registered office at [Insert Address], Ernakulam, Kerala, India, and you ("User", "you", or "your").

    1.2 Acceptance

    By accessing, registering for, downloading, or using the Comply Ark website, demo environment, or SaaS platform (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

    1.3 Corporate Authority

    If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case the terms "User", "you", or "your" shall refer to such entity.

    2. DEFINITIONS

    • "Authorized User" means an individual natural person, whether an employee, business partner, contractor, or agent of the Subscriber, who is registered by the Subscriber to use the SaaS Services.
    • "Confidential Information" means all information disclosed by one Party to the other which is in tangible form and labeled “confidential” (or with a similar legend) or which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure.
    • "Customer Data" means data, information, and materials submitted, uploaded, or transmitted by the User to the SaaS Platform, including compliance documents, audit logs, and employee records.
    • "Demo Service" means the evaluation, beta, or free trial version of the SaaS Platform provided for testing purposes.
    • "SaaS Platform" means the proprietary compliance automation software and governance tools provided by Comply Ark as a service.
    • "Website" means the public-facing informational website located at www.complyark.com and its subdomains.

    3. USE OF SERVICES

    3.1 Website Use (Visitors)

    The Company grants you a limited, revocable, non-exclusive license to access the Website for informational purposes. You agree not to scrape, copy, or use any content from the Website for competitive benchmarking or creating derivative works.

    3.2 Demo Service (Evaluation License)

    • 3.2.1 Scope: If you register for a Demo or Free Trial, the Company grants you a limited, non-transferable right to use the Demo Service solely for internal evaluation to determine if you wish to purchase a subscription.
    • 3.2.2 "AS IS" Disclaimer: The Demo Service is provided "AS IS" without any warranties. You acknowledge that the Demo Service may contain bugs or errors and is not intended for production use. You agree not to upload real, sensitive, or critical compliance data into the Demo environment.
    • 3.2.3 Data Deletion: We reserve the right to delete all data uploaded to the Demo Service immediately upon the expiration of the trial period or after thirty (30) days of inactivity, whichever is earlier.

    3.3 SaaS Platform (Subscribers)

    • 3.3.1 Grant of License: Subject to payment of applicable Fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the SaaS Platform for your internal business compliance purposes during the Subscription Term.
    • 3.3.2 Restrictions: You shall not: (a) reverse engineer, decompile, or disassemble the SaaS Platform; (b) remove any copyright or other proprietary notices; (c) use the Services to build a competitive product; or (d) unauthorizedly share login credentials.

    4. USER OBLIGATIONS AND SECURITY

    4.1 Account Security

    You are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized access to your account. Comply Ark shall not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

    4.2 Lawful Use

    You agree to use the Services only in compliance with all applicable laws, including but not limited to the Information Technology Act, 2000. You shall not use the Services to store or transmit malicious code, spam, or infringing material.

    4.3 Non-SPDI Platform

    You acknowledge that the Services are designed for general business compliance and governance. You agree not to upload Sensitive Personal Data or Information (SPDI) (as defined under the SPDI Rules, 2011, such as biometric data, medical records, or financial account passwords) unless explicitly authorized by a specific addendum to this Agreement.

    5. FEES, PAYMENT, AND RENEWAL

    5.1 Fees

    Fees for the SaaS Platform are set forth in the applicable Order Form or pricing page ("Fees"). All Fees are quoted in Indian Rupees (INR) unless stated otherwise.

    5.2 Payment Terms

    Unless otherwise agreed in an Order Form, all Fees are due upfront. You authorize us to charge your provided payment method for the Fees.

    5.3 Taxes

    Fees are exclusive of applicable taxes (including Goods and Services Tax - GST). You are responsible for paying all taxes associated with your purchase.

    5.4 Auto-Renewal

    To ensure uninterrupted service, your subscription will automatically renew for a period equivalent to the prior subscription term (e.g., monthly or annually) unless you provide written notice of non-renewal at least thirty (30) days before the end of the then-current term.

    5.5 Refunds

    Except as required by law or explicitly stated in a specific Service Level Agreement (SLA), all Fees paid are non-refundable.

    6. INTELLECTUAL PROPERTY RIGHTS

    6.1 Company IP

    Comply Ark retains all right, title, and interest in and to the Services, including all related intellectual property rights. The Company name, logo, and product names are trademarks of Comply Ark.

    6.2 Customer Data

    You retain all ownership rights to your Customer Data. You grant Comply Ark a worldwide, royalty-free license to use, host, store, and display Customer Data strictly as necessary to provide the Services to you.

    7. CONFIDENTIALITY

    7.1 Obligations

    The Receiving Party shall: (a) hold Confidential Information in strict confidence; (b) limit access to those employees or agents who have a need to know; and (c) not use such information for any purpose other than performing its obligations under these Terms.

    7.2 Exceptions

    Confidential Information shall not include information that: (a) is or becomes public knowledge through no fault of the Receiving Party; (b) was known to the Receiving Party prior to disclosure; or (c) is independently developed by the Receiving Party.

    8. INDEMNIFICATION

    You agree to indemnify, defend, and hold harmless Comply Ark, its officers, directors, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; or (c) your violation of any third-party right, including without limitation any intellectual property right or privacy right.

    9. LIMITATION OF LIABILITY

    9.1 Exclusion of Indirect Damages

    TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, IN NO EVENT SHALL COMPLY ARK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

    9.2 Liability Cap

    IN NO EVENT SHALL COMPLY ARK’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO COMPLY ARK FOR THE USE OF PAID SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

    9.3 Basis of the Bargain

    The parties acknowledge that the limitations of liability in this Section 9 and in the other provisions of these Terms and the allocation of risk herein are an essential element of the bargain between the parties, without which Comply Ark would not have entered into these Terms.

    10. TERM AND TERMINATION

    10.1 Term

    This Agreement commences on the date you first accept it and continues until all subscriptions hereunder have expired or have been terminated.

    10.2 Termination for Cause

    Either party may terminate this Agreement immediately upon written notice if the other party: (a) commits a material breach of this Agreement and fails to cure such breach within thirty (30) days of receiving notice; or (b) becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency.

    10.3 Effect of Termination

    Upon termination, your right to use the Services will immediately cease. We will provide you with a limited window (not exceeding 30 days) to export your Customer Data, after which we may delete it.

    11. GOVERNING LAW AND DISPUTE RESOLUTION

    11.1 Governing Law

    These Terms and any action related thereto will be governed by the laws of India, specifically the Information Technology Act, 2000, and the Indian Contract Act, 1872, without regard to conflict of laws provisions.

    11.2 Amicable Resolution

    In the event of any dispute, difference, or claim arising out of this Agreement, the parties shall first attempt to resolve it amicably through mutual discussion within thirty (30) days.

    11.3 Arbitration

    • Seat and Venue: If the dispute remains unresolved, it shall be referred to and finally resolved by arbitration. The Seat and Venue of the arbitration shall be Ernakulam, Kerala.
    • Arbitrator: The arbitration shall be conducted by a Sole Arbitrator to be mutually appointed by the parties. If parties fail to agree, the appointment shall be made in accordance with the Arbitration and Conciliation Act, 1996.
    • Language: The language of the arbitration shall be English.
    • Finality: The award rendered by the arbitrator shall be final and binding.

    11.4 Exclusive Jurisdiction

    Subject to the arbitration clause above, the courts located in Ernakulam, Kerala, shall have exclusive jurisdiction to grant interim relief or enforcement orders. You waive any objection to jurisdiction or venue in such courts.

    12. GENERAL PROVISIONS

    12.1 Severability

    If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions will remain in full force.

    12.2 Assignment

    You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

    12.3 Force Majeure

    Comply Ark shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

    12.4 Contact Information

    For any questions regarding these Terms, please contact the Grievance Officer at: [email protected].